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Tutor guide · Schedule

Reschedule a lesson and answer requests

Moving a lesson keeps its student, subject and price. Set the new time and duration in the form.

Open Schedule

Tutors handling a change of plan.

The MomentDesk weekly schedule with lessons on the calendar and the displayed time zone.
The MomentDesk interface in English, shown with fictional names and records.

What you end up with

Both participants see the new time, and a decision is recorded for the processed request.

What to do

  1. Open the lesson

    Choose the lesson in Schedule, then Reschedule.

  2. Set the new time

    Choose the new date and time and check the time zone. Moving a lesson does not change its duration unless you change it.

  3. Choose the scope for a series

    For a lesson in a series, choose This lesson only or The whole series before saving.

  4. Review a student's request

    Reschedule requests appear on Home and in Change requests. Open one to see the Requested time and the student's reason. For a request outside the current calendar period, open Requests outside the current period.

  5. Approve or reject

    Check the displayed Financial impact before approving. Choose Approve to move the lesson to the requested time, or Reject to keep the original. Either decision is recorded in the Decision history, and the student is notified.

Good to know

Related guides

StudentsAsk to move or cancel a lesson

Send a request for a different time or a cancellation, follow its status and withdraw it if plans change again.

TutorsCancel a lesson with or without a charge

Record a cancellation, decide whether it is charged, and mark a student who did not attend.

TutorsChange or stop a series

Edit a series’ weekdays, time, duration, time zone and end, and separately choose whether a reschedule moves one lesson or future lessons in the series.